Last updated April 16, 2023
Thank you for visiting and shopping at Peppermint Retail. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: TERMS OF SERVICE.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
At Peppermint Retail, we value efficient shipping and work with Evri to handle all our shipments. We offer various shipping options, each with different delivery speeds and costs. Evri's standard shipping delivers orders within 2-3 days at £3.99, while expedited shipping ensures delivery within 1-2 days for £4.99. Any international orders should arrive within 10-30 business days after shipment.
Shipping charges are calculated based on Evri's published rates, but adjustments may be made if the actual rate is higher than initially calculated due to package dimensions and weight. Please note that in some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
All delivery times and dates provided are given in good faith and serve as estimates. Please note that delivery delays can occasionally occur. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.
How long is the order processing time?
The processing of most orders commences as soon as the online purchase is finalised. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through Peppermint Retail. The shipping details will be sent to the email address registered with your Peppermint Retail Account or the email you used during the checkout process.
The tracking number will be active within 24 hours.
Do you deliver internationally?
Since we are mainly a UK-based company, we currently provide international services to customers in Germany and the United States only. Shipping policies and rates may vary based on location, and we encourage you to review the shipping details during checkout.
Since our products are fulfilled in the UK, customers in other countries may be subject to various rules and restrictions concerning some international deliveries including additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. We encourage our customers to check their country's customs policies and regulations before placing an order, as we cannot predict or control these fees.
How much do you charge for shipping and handling?
You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address within the same country. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.
If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. Peppermint Retail will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
For EU and UK consumers: This does not affect your statutory rights.
What should I do if an item is delivered damaged?
Please note that Peppermint Retail is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Peppermint Retail.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier's final attempt, it will be returned to the carrier's depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to our warehouse. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
Questions about returns?
If you have questions about returns, please review our Refund Policy: REFUND POLICY.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us at email@example.com.
This Shipping Policy was last updated on 16 April 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.