Last updated April 16, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our Refund Policy.
You can request a refund for nearly any unused purchase. Peppermint Retail will, upon request via email@example.com, issue a refund for any reason, if the request is made within 28 days of purchase and the product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If you need to return a purchase, kindly ensure that the cup is unused and the straw remains sealed in its original plastic hygiene packaging. Unfortunately, we cannot accept returns for any used items or cups with straws removed from the packaging.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging together with the order number, then mail your return to the following address:
*INSERT RETURN ADDRESS HERE*
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Additionally, in an effort to maintain the quality and sustainability of our products, a £3 restocking fee will be applied to all returns in excess of £40. This ensures that our products remain in excellent condition for all customers and contributes to our commitment to environmental consciousness.
After receiving your return and inspecting the condition of your item, we will process your return. You will be issued a full refund within a week of approval if you are eligible. Please allow seven to ten (7-10) days from receiving your item to process your return.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If for any reason, Peppermint Retail is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.
EU Right of Withdrawal Services
If you are an EU resident, you have the right to withdraw from any purchase of an unused product on Peppermint Retail within 14 days without giving any reason.
For any purchased products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through email@example.com. If you do so, we will promptly acknowledge receipt of such a withdrawal on a durable medium (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You shall return the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Effects of Withdrawal
If you withdraw from an agreement, we shall reimburse you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
How to Request a Refund
You can request a refund or get other assistance with your purchases at firstname.lastname@example.org.
Refunds are designed to remove the risk from purchasing products - not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a product that was purchased just before a sale and then immediately rebuying that product for the sale price.
You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Peppermint Retail’s products, services, members, managers, or employees.
Release of Liability
You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Peppermint Retail and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.
No Admission of Liability
You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Peppermint Retail with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.
If you have any questions concerning our Refund Policy, please contact us at email@example.com.
This Refund Policy was last updated on 16 April 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.